![]() If we have not been able to resolve your complaint, or you are not satisfied with our response then you may be entitled to refer your complaint to the Financial Ombudsman Service in Germany.ĭetails about the Financial Ombudsman Service (FOS) can be found here on the website of the Financial Ombudsman. If required, JP Morgan will submit information with regards to your complaint to the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) as the responsible German regulator. The Firm maintains records of the complaints it receives and the measures taken for their resolution. complaints related to the provision of investment services or ancillary services) the independent Compliance function will review the complaints data and their resolution to ensure that all risks and problems are identified and addressed. Furthermore, in case of MiFID complaints (i.e. ![]() ![]() In case of a payment services related complaint, the firm will comply with the relevant provisions imposed by the Payment Services Directive II, which were implemented in § 62 ZAG (15/35 working days for response) in Germany. Santa Rosa, Calif. After investigation, we aim to provide you with a final response communication as soon as possible. American AgCredit Announces Closing of Capital Transactions. Throughout the investigatory process we will keep you up to date with our progress and aim to provide you with a substantive response. Your complaint will be promptly acknowledged and investigated by the complaints management function which is independent from the functions and circumstances giving rise to the complaint. Once we have received your complaint, we aim to resolve the issue as quickly as possible and in a consistent manner. The Firm has internal policies in place to address how complaints are managed by the Firm. If you are a client or potential client of J.P. Morgan SE, and are dissatisfied with or have a complaint about a product or service offered by J.P. Morgan SE, you can make a complaint by contacting your usual JP Morgan relationship, sales or service contact or by writing to the contact given below.Ħ0310 Frankfurt am Handling your complaint The Firm operates a complaints management policy that aims to ensure all complaints are dealt with fairly, consistently and promptly. This sets out details of our complaints handling process for all complaints made against J.P. Morgan SE. Please enter a valid search, no special characters allowed.
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